Of course, as most UC texting is done via desktops and laptops, its real precursor might be the AOL Instant Messenger, or AIM, introduced in May 1977.įor a long while, SMS had been the goose that laid the golden eggs for mobile operators. This will be a challenge for UC&C vendors whose text capabilities are for the most part on the outside looking in.įriedhelm Hillebrand, a telecom engineer, is credited with coming up with the idea of short messaging service (SMS) in 1984 while working at Deutsche Telekom Finnish mobile operator Radiolinja introduced the first commercial SMS offering in 1994. As the volume of texts has skyrocketed, it has had a direct (negative) impact on voice calls, voice messages, emails, and incomplete voice calls pre-call "pinging for people." While some users might be satisfied with having a half dozen different apps to communicate with different texting communities, integrating text will quickly become as much a requirement as integrating email accounts and inboxes on a smartphone. So Cisco seems content if Spark beats out Unify's Circuit and Avaya's Zang Spaces, while Slack clobbers them all and none of them even make the cut in Gartner's " Social Software for the Workplace Magic Quadrant." One place we can see this achievement gap is in the all-important area of text.įor my money, text is the most important communications medium to come along in the past 20 years. They seem content to compete with one another while ignoring the real competition, which is now coming from the consumer and startup sectors. One of my greatest concerns with UC&C vendors is that they set their performance expectations too low.
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